Water main support for social housing

Responsive water main repairs, replacements and underground supply work for social housing providers and their properties across the North West.

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20+ Years Experience
WIAPS Accredited
Minimal Disruption
Clear Communication

Supporting properties across the North West

Ardent Utilities works alongside multiple social housing companies across the North West, providing responsive water main repairs and replacements across their properties.

From individual underground leaks and burst supplies to ageing water mains that need replacing, our team provides specialist support for problems below ground.

Each property and project is assessed individually so the work can be planned around the existing supply, underground route and surrounding property.

What can we help with?

Specialist underground water main support for individual properties, responsive repairs and wider replacement programmes.

Responsive Water Main Repairs

Investigation and repair of damaged, leaking or burst underground water supplies across social housing properties.

Water Main Replacement

Replacement of ageing or damaged underground water supplies where repair is no longer the most suitable approach.

Lead Pipe Replacement

Replacement of older lead water supply pipework with modern underground supply pipework.

Underground Leak Investigation

Specialist investigation to help establish where an underground water supply problem is coming from before the appropriate work is planned.

Impact Moling

Trenchless underground installation that can reduce the amount of excavation required across gardens, driveways and other surfaces where suitable.

Replacement Programmes

Water main and lead pipe replacement work across multiple properties as part of larger planned programmes.

When a water main problem needs attention

Underground leaks, bursts and damaged supplies can affect individual homes without warning. We work with social housing providers to investigate the problem and establish the appropriate repair or replacement.

Where the existing supply needs more than a localised repair, we can assess the route and plan replacement pipework around the individual property.

From individual repairs to replacement programmes

Our work with social housing providers includes both responsive property-level water main work and larger programmes involving replacement supplies across multiple homes.

Responsive
Property Repairs

When an individual property develops an underground supply problem, we can investigate the issue and establish whether the right solution is a repair or replacement.

Planned Water Main
Replacements

Ageing or unsuitable underground supplies can be replaced as part of planned works across individual properties or a wider housing programme.

Lead Pipe
Replacement

Ardent Utilities is carrying out a major domestic lead pipe replacement contract under the United Utilities Lead Pipe Replacement Scheme in West Lancashire.

What our customers say

See what our customers have to say about working with Ardent Utilities.

Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Great service. Had a horrible underground leak. Enquired with them. But as they were very busy there was a long wait. I called back asking if they could prioritise us as the leak was so bad the shower wouldn’t work. They came out much quicker, the two lads who came and, I apologies I’ve forgotten their names, just got on with. No mess when they had finished, they were happy to explain when I asked what they were doing. Can’t recommend them highly enough. Thanks again Jayne Ste and the team.
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Ian Turtle profile picture
Ian Turtle
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
This is an amazing company! I’ve been thinking all day how to word my review and can only come up with the old saying that I’m gobsmacked! I had lead pipe replaced by Ardent, a job I believed would be a nightmare. The survey was carried out by two lads who knew their stuff and assured me the job would be done with minimum disruption. But you know what more than anything they were as my son would say ‘top lads’ highly respectful and reassuring. I was told the lads would be at my house by 8.30 on Sunday and they were there on the dot, started work right away and worked until the job was done. When we looked out to see the finished job there was no sign of any disruption, not a speck of soil/ dust/gravel etc. if I hadn’t seen the photos of each stage of the work I wouldn’t have known anything had been done. And you know what these two lads were as good, professional and respectful as the surveyors. The ethos in this company flows through every employee and that is to provide exceptional customer service. The work was done yesterday and by 10 this morning the girls in the office have emailed to me and UU all the documents needed to validate the work. Apologies for long review, if this was an Oscar winners speech I’d have been pushed off the stage but I really want to emphasise how brilliant this company is, my husband and I are like two old cranks excited about our new water pipe. Thanks for everything and the very best of luck
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Sue Clark profile picture
Sue Clark
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⭐⭐⭐⭐⭐ A huge thank you to Mark, Steve, and the whole team for an absolutely outstanding job installing our new underground water pipes. From the first day to the last, they were professional, friendly, punctual, and kept us informed every step of the way. The workmanship was first class, and they left everything spotless when they finished. You genuinely wouldn’t know they’d been there—everything was put back exactly as it was. It’s rare to find a company that takes so much pride in their work, and it really shows. The attention to detail and the care they took throughout the entire job were second to none. I honestly can’t recommend them highly enough. A fantastic team delivering exceptional service from start to finish. 110%—thank you all for a brilliant job!
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Paul Cullen profile picture
Paul Cullen
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Highly recommend Ardent Utilities. 5* service from the very start with Jayne and Kirsty in the office, Mark the surveyor and Craig and Charlie who did the work replacing a leaking lead pipe. Helpful and informative with great customer service. Great to find a company so efficient and supportive!
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Christine Roberts profile picture
Christine Roberts
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Great company and great work. They team at the office were great in dealing with my husbands OCD questions, and the guys who arrived on time, were very polite, got the job done well, avoiding all the underground obstacles in the way of our new water pipe. They tidied up well and you'd struggle to see they'd been, other than the sparkly new pipe and tap in our outbuilding. Couldn't ask for better. Highly recommended.
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Sandy Carr profile picture
Sandy Carr
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Major flood in my garden, reached out to Ardent, as a neighbour had used them. Super fast response, people to my property quick, assessment completed quickly, proposed work decided quickly, Steve and his team worked super hard for days, where polite, professional, worked diligently, showed me there progress daily. Would highly recommend this group of nice people to any one with garden issues.
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Scott Westwood profile picture
Scott Westwood
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Fitted a new water main within a matter of hours. Left the path and inside of the house spotless and very friendly company to deal with. They sort all the paperwork with United Utilities, and they make it a very simple process. Would 100% recommend to anyone.
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Sam Bryce profile picture
Sam Bryce
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I cannot praise the company enough. They work they did on our rear garden to stop the surface water laying there is first class. Moreover, the garden looked as good after they finished as it did before. I am delighted with the outcome. Thank you Ardent Utilities
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Maria Foulston profile picture
Maria Foulston
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I fully echo the positive reviews shared here. I appointed Ardent Utilities to replace an old lead water main, and the service from start to finish was outstanding. From the initial communication with Kirsty to the site inspection with Mark, and finally the work carried out by the team on the ground — every stage was handled professionally and efficiently. The work was completed to a high standard, and the site was left clean and tidy. I wouldn’t hesitate to recommend Ardent Utilities and would gladly use them again.
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David Parry profile picture
David Parry
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
What can I say? This company is a fantastic option for any work you require. Mark came out and gave me an estimate for replacing a water supply pipe to my property, which was a really great price. The work was done with no fuss. The 2 guys were very polite and professional executed the job brilliantly infact so good you couldn't tell they had been.
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tom yates profile picture
tom yates

Our process

A clear approach to understanding the issue, assessing the property and completing the required water main work.

01

Tell us about the work

Let us know about the property, water supply problem or wider programme requiring support.

02

Assess the property

We assess the existing supply, underground route and the work required around the property.

03

Plan the solution

The appropriate repair or replacement approach is planned around the individual property and supply.

04

Complete the work

The required water main work is completed with disruption kept to a minimum where possible.

Frequently asked questions

Straightforward answers to common questions about responsive water main repairs, replacements and planned works across social housing properties.

Yes. We work alongside multiple social housing companies across the North West, providing responsive water main repairs and replacements across their properties.

Yes. We can investigate underground water supply problems at individual properties and establish whether the appropriate solution is a repair or replacement.

Yes. We can carry out planned replacement of ageing, damaged or unsuitable underground water supplies across individual properties or as part of a wider housing programme.

Yes. Older lead water supply pipework can be replaced with modern underground supply pipework. Ardent Utilities is also carrying out a major domestic lead pipe replacement contract under the United Utilities Lead Pipe Replacement Scheme in West Lancashire.

Yes. Water main work can be planned around occupied properties, with the existing supply, underground route and surrounding areas considered before the work is carried out.

Where the underground route and ground conditions are suitable, impact moling can reduce the amount of continuous excavation required across gardens, driveways and other finished surfaces.

We work with social housing companies across the North West. Speak to our team about the locations, properties and requirements included within your project or programme.

Yes. Ardent Utilities is WIAPS accredited, supporting our professional approach to underground water supply repairs, replacements and installation work.

Need a water main partner for your properties?

Tell us about the properties, repairs or replacement programme and our team can discuss the water main support you need.

Call Ardent Utilities

0800 009 2964